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Grievance

Your Voice Matters, Building Trust Through Transparent and Accountable Grievance Processes

Transparent Grievance Handling You Can Trust

The process of responding to and addressing the Grievance (complaints/disputes/appeals) are a part of our company’s client relations and assurance of customer satisfaction, with regards to its services or its certified/audited clients (as it relates to the implementation of the clients’ management systems), where a response or resolution is explicitly or implicitly expected.

How To Submit Grievance

  • Any Grievance can be conveyed through filling out the following form or by sending an email to grievance@cbqaglobal.com, or via CBQA Global corporate telephone, which then reported by operator to customer support.
  • For all feedback received will be responded within 2 (two) business days and will be validated maximum within 30 (thirty) business days.

Flow Process for Grievance, are:

  1. Received Grievance;
  2. Perform validation
  3. Perform investigation;
  4. Result of investigation;
  5. Result accepted (*unless result not accepted, refer to our internal document related to Grievance).

Grievance Procedure

  • Be submitted in written form whether via email or Grievance form provided within the website of CBQA Global.
  • Contain basic information about the complainant of Grievance (name, address, and contact information), the organization and position in the organization.
  • Contain a clear and brief description of the Grievance.
  • Be accompanied to the extent possible by evidence supporting the Grievance.

Tell Us Your Concern

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Category of the Grievance
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